With the advent of cloud communications, now businesses of all sizes can benefit from flexibility, agility, and scalability, to keep everyone connected while keeping costs down.
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Digital transformation has become a top initiative for business and IT leaders.
Your biggest investment and competitive advantage in your business is often your employees and maximizing employee productivity has significant impact on your bottom line.
In order to help usher your business into digital transformation, Mitel is bringing you the second edition of Customer Experience For Dummies, written by Sheila McGee-Smith.
Today the world has over 3.5 billion people with Internet access, and for the first time, the number of mobile technology users exceeds the number of fixed access (read desktop) users.
In an environment where cloud-based technology increasingly plays a role in businesses of all kinds, the way that IT and business users source and consume services is rapidly evolving. To address this evolution, we developed the concept of Cloud X.0 as the explanation and solution for hosted VoIP communications.
Thanks to the smart device explosion of the past few years, the way customers interact with the companies is also rapidly changing.
Customer experience is a key differentiator in today's ultra-competitive environment. More than ever, that experience is shaped and delivered through digital interactions, such as SMS, email, web chat, social media, and web self-service.
In a world of mobile and cloud technologies, enterprises can redesign their business processes with tools like embedded communications. For the mobile workforce, seamless real time communications tools bring data and analysis together to enhance both customer and worker experience.
Mitel and Mavenir have combined to pursue a unique vision of communications industry convergence and to provide business critical voice and high value business collaboration services across Mobile and Enterprise networks.